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Frequently Asked Questions

What makes Providence clothing sustainable?

Providence is committed to sustainability throughout our entire production process. We use eco-friendly materials, implement ethical manufacturing practices, and strive to minimize our environmental footprint.

Where are Providence clothes made?

Our clothes are made in factories that adhere to strict ethical and environmental standards. We work with suppliers who share our commitment to sustainability and fair labor practices.

How do I determine my size?

To find your size, please refer to our size guide, which can be found on each product page. If you need further assistance, feel free to contact our customer service team for personalized recommendations.

What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 7 days of receipt for a refund or exchange. Please see our Returns and Exchanges section in the Terms and Conditions for more details.

How can I track my order?

Once your order has been placed, you can monitor the status of your delivery on the orders tab on our website.

Can I cancel or modify my order after it has been placed?

We aim to process orders quickly, but if you need to cancel or modify your order, please contact our customer service team as soon as possible. Once an order has been shipped, it cannot be changed or canceled.

How can I contact customer service?

You can reach our customer service team via email at "" or by phone on +880 1708-831423. We are available during office hours to assist you with any questions or concerns you may have.

Can I change the delivery address of an order?

We are unable to provide you with the option to modify your mailing address once a transaction has been made at this time.

What should I do if I have not received all the items in my purchase?

If any of the items you selected are shipped from our shop, your order might have been divided into multiple deliveries. In this instance, the things will arrive on separate dates. The orders tab on our website allows you to review the details of your order.

What should I do if I have received an incorrect or defective item?

If some of the things are not what you were expecting, we apologize. Tell the delivery man why you are returning the item.

How can I change my personal details?

You can modify your personal details at any time in the My profile section on the website.

What is my nearest store?

Access our "Outlet" section and find the closest stores to your location.